Who Gives Better Answers, People or Computers? Ask ChaCha

ChaCha, a computer automated text messaging answer service was launched in January and now has approximately 1 million users. ChaCha allows anyone with a cell phone to text message ChaCha (242242) and ask a question about anything. The guide working for ChaCha will find the answer and text you back in less than 160 characters for free. The guide searches the internet on sites that are approved by ChaCha to find an answer. Currently, some people are worried about the accuracy of this system. Even if you receive an answer, how do you know if it’s correct? At this time, ChaCha has a 93% accuracy rating. ChaCha also allows people to be their “guides”. Many guides are stay at home moms and college students because of the convenience. They are paid by the number of questions they answer.

I, along with a couple of my friends have tried out ChaCha and have received correct answers. However, on my first text I was told that standard text messaging rates apply so I am unsure about the cost. Personally, I would rather have a friend use internet on a phone or on an Itouch to look up the answer and save my money. ChaCha does provide a very convenient and quick service. It is very nice to have available and after a few months I will be interested to see if the number of users are still increasing.